In the video, Robb outright admits that they made mistakes.
Being away from you led to a situation where I found myself spending time with others who made me feel special, albeit temporarily.
I was always there for every other person, thereby neglecting you.
Likewise, grant me the grace of access to your forgiveness one more time, My Beloved.
No words can explain the excruciating pain I feel right now.
The most important thing an apology letter should do is create a connection with your customer.
I am sorry for whatever I did that day.
Please forgive me and let kisses and hugs start rolling in.